Política de reembolso
Cancellation and Return
Orders can be cancelled until purchased products are still in US warehouse and not packed for shipping. Please note: a fixed 2% fee from cancelled order amount will be charged as a payment processing fee for an order. Additional fees could be applied if the store/seller applies order return fees for the purchased products. An order cancellation fee will not be applied if the ordered products are cancelled by the US online store.
Orders that have been packed for shipping or shipped cannot be cancelled.
Products can be returned back to the US online store only if the product return terms are still valid and the store agrees to accept return. For more information, please contact us via ola@conheceroamericano.pt. Please note: if the seller agrees to issue a refund, it will be maximum for product value in US online store. Other fees (shipping, delivery, import, etc.) are non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
In some cases customs officers withhold packages for additional verification. We cannot influence this process in any way. Order cancellation or partial refund is not possible in such cases.
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.